Hi, how can we help?

Intro to Bebob

1. What is Bebob Builder?

Bebob Builder is a visual website builder and CMS for professionals.

2. How does Bebob Builder differ from other website builders?

Bebob is both a visual website builder and a Content Management System for professionals. We have focused on features that professional designers and developers need in their work. These features include powerful content management tools such as content models, form builder and code editor.

3. How can I get started with Bebob?

Bebob is both a visual website builder and a Content Management System for professionals. We have focused on features that professional designers and developers need in their work. These features include powerful content management tools such as content models, form builder and code editor.

4. I don’t have any previous experience in web development. Should I use Bebob Builder to build my first website?

Bebob Builder is a professional website builder, so at least a basic level of understanding of CSS and HTML helps you get most of our visual designer - even though coding skills are not a must. If you want to code, on the other hand, you can do it as much as you like.

5. Who is behind Bebob Builder?

We are a Finnish software company based in Pasila, Helsinki. Bebob Builder began as a personal project of our founder Teppo Kallio who wanted to speed up his website development methods. Our company is 100% team-owned.

6. Do you offer phone/email support?

Yes for the Freelancer & Professional Plans. If you’re on the Starter plan, we still offer Forum and Slack support.

Account & Billing

1. How do you handle payments?

Starter plan and creating a landing page are free for all users. 

If you decide to upgrade your subscription, we use Chargebee to handle credit card transactions securely. NOTE: At present we are offering Bebob Builder for companies and entrepreneurs since the subscription requires a VAT number.

2. How do I use a coupon code?

Go to the Hosting Plan section on your site’s dashboard and click upgrade now. Then enter your code to the coupon code section.

3. My coupon code isn’t working

Check that you’ve entered it correctly. If your coupon code isn’t expired and should be working for you, please contact support@bebob.io for help.

4. Change your email address

Go to the update security section in your Bebob portal dashboard. There you’ll be able to update your email.

5. Close your account

If you want to close your account email us at support@bebob.io.

6. What payment methods do you accept?

We accept all major credit cards including VISA, MasterCard, American Express & Discover.

Domains

1. How do I connect my own domain to Bebob?

Please configure following DNS-records for your domain: 


@ A 52.178.131.11 

www CNAME proxy.bebob.build 


 We encourage you to connect your root domain with A-record and www-subdomain with CNAME record to our proxy.bebob.build. Then redirect your root domain to www.-subdomain from Bebob portal.

2. How can I get my free SSL-cert?

For SSL-certification, please connect your domain to bebob and then click "Request confirmation"-button. Domain confirmation can take up to 2 business days, but we'll try to be fast as possible!

3. How do Bebob subdomains work?

At the time of creating a new site, you’re asked for a site name, that site name is then made into a bebob subdomain under bebob.site. You can also click the subdomain and change it. If your chosen subdomain is already chosen it will get a random string of numbers added to it.

Technical Issues & Security

1. I can’t log in

If you get the error message “E-mail or password didn't match”, you’ve made an error in either the email or password, please check both. If you still can’t login try resetting your password at https://bebob.build/forgot. If you don’t get the instructions to reset your password from Bebob Portal (portal@bebob.build), check your spam folder and if there’s no message there, please contact our support.

5. Reporting a security issue

Please contact us at support@bebob.io with the title “Security issue”.  

6. Reporting a site

If you want to report a site for copyright infringement, malware, phishing, abusive content or something else. Please email report@bebob.io with the subject title of what you’re reporting.

Media

1. Media contact

Would you like to write an article about us? You’re always welcome! Just shoot us an email at kaisa@bebob.io, and we’ll get in touch with you as soon as possible!

2. Logo kit

You can find our logo kit here.

Premium

1. Limits of the starter builder plan and the landing page hosting plan

You can use Bebob completely free however you’ll be limited to one project with only a landing page.

2. Upgrading your subscription plan

To upgrade your Builder Plan go here and to upgrade the hosting plan of a project go to the hosting plan section of your project.

3. Upgrade or cancel your subscription

To cancel or downgrade your subscription please contact support@bebob.io.

4. Can I get a refund

Yes within 14 days. Contact support@bebob.io.

Contact Us

1. Contact information

Phone number and email address for priority support found at bebob.build if you have the necessary Builder Plan. 

We also have a community Bebob Forum and Slack.  


For general inquiries info@bebob.io  

Interested in working at Bebob jobs@bebob.io 

Report a site hosted by Bebob Builder report@bebob.io 

Technical support related to Bebob Builder support@bebob.io

Want to contact an individual working at Bebob firstname@bebob.io

Ready to get started?
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